Contact & Policies
For fastest service please email to Erica@ericarock.com.
Once you place your order you may Expect it to be shipped within 3-5 Business Days. We strive for Excellence and make 2-3 trips to the Post Office to get all shipments out in a timely manner.
Your order comes with basic First Class International Shipping which is not trackable, nor does it come with any insurance. If you want to upgrade your shipping that has tracking and insurance please purchase the priority shipping option in the store of this site.
To use this option your entire order must be able to fit into a small priority box. If your shipment runs over we will contact you via email to give you other shipping options.
For first class international and priority shipping you can expect your shipment to arrive in Approximately 6-14 business days.
Erica holds Andara Meditations in her home in Rochester NH, sign up for her email list so you can be notified of when she is hosting her next Andara event, you can sign up here: www.ericarock.com
Erica will also travel to do Andara events, if you would like to host an Andara event in your area please contact her to make arrangements. Email to Erica@ericarock.com
How can I pay?
We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.
Is your site secure?
Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.
Do I have to have a PayPal account to buy?
No, you can pay with your credit card without a PayPal account.
If you want to pay with a credit card but don't have or want a PayPal account, choose PayPal option and click "pay now" button. This will bring you to the PayPal page. At the bottom you will see "don't have a PayPal account" section near bottom of page. Just click the continue button and fill in your information from there.
Payments and Policies
We do not accept returns. Please purchase because you feel a connection with it, not based on how it looks or the description written about it, everyone's experiences with andara can be vastly unique and different.
Andara are "glass like" and Raw, not tumbled, cut or polished, they are straight from the Earth which means they can have sharp edges, please be careful, you may choose to lightly file down any sharp edges with a fine sand paper.
We pack the andara the best we can and despite our best efforts andara can chip and split during transit as they are "glass like", if this occurs and you are not happy you can ship the andara back to us, you must pay for return of shipment and we can replace the andara with another you resonate with or give a credit.
Andara have a mind of their own and if you have been working with them for some time you are well aware of this, they also like to be "more", meaning, they can break at will if this is what they want to do.
Andara can also Morph and change color. The andara you see pictured on our site are taken in Natural Light, no filters, no alterations of Any kind are done on the photos. However, when one photographs an andara it may show you all that is Truly within it, colors that are not visible to the naked eye may appear in the photo. Over time andara can also change in color we also have zero control over any of this, again, do not buy an andara for its LOOKS ALONE as the piece can surely change on you.
Currently Andara are in a huge evolutionary growth phase and they are shape shifting, changing color, phasing, meaning coming in/out of existence, breaking on their own and we have ZERO control over any of this.
We do our best to ensure the andara arrives to you safe and sound, the rest is out of our control, if you are investing significant money on andara we STRONGLY SUGGEST paying the extra to INSURE the package, so that in the event anything happens, you are covered, this is your choice and we highly recommend it.
We do not gives refunds. All sales are final.
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